Difficult Personalities & Strategies to Handle Them
Nearly every common interest community has at least one. From defamation of character to a temporary restraining order, difficult personalities always present a challenge. Our presenters will arm you with the tools you need to diffuse unpleasant situations and increase effective communication with your community’s homeowners.
This course is approved by Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for CMCA® certification. (www.camicb.org)